Customer
Hi FurDoc, I'd like to know about Senior Support 7+ for my dog.Message 1
Hi, FurDoc team here 🐾 Thanks for messaging us.
Once your fur baby is over 7 years old, he may wait at the bottom of the stairs.
Here's what we made for dogs aged 7 and older 👇
Once your fur baby is over 7 years old, he may wait at the bottom of the stairs.
Here's what we made for dogs aged 7 and older 👇
Comment
Message 2
A vet started FurDoc: Dr Lee Wai Wai 🩺
She's a veterinarian.
She has worked with pets for more than 20 years and teaches pet first aid.
She's a veterinarian.
She has worked with pets for more than 20 years and teaches pet first aid.
Comment
Message 3
Senior Support 7+: a small daily powder you stir into his usual food.
✅ Specially formulated to support joint health, mobility & overall wellness in senior dogs.
✅ Specially formulated to support joint health, mobility & overall wellness in senior dogs.
Comment
Message 4
Tear, pour, stir: about 10 seconds at mealtime.
Comment
Message 5
Made to help with:
✅ Joint comfort & mobility
✅ Healthy aging & vitality
✅ Antioxidant protection
Every dog is different.
✅ Joint comfort & mobility
✅ Healthy aging & vitality
✅ Antioxidant protection
Every dog is different.
Comment
Message 6
6 active ingredients in every sachet.
The amount of each is printed on the box.
The full list on the box starts with dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
The amount of each is printed on the box.
The full list on the box starts with dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
Comment
Message 7
Not a pill to hide, a chew or an oil.
Just a powder in his usual bowl.
Many supplements focus on one thing, like joints.
This one has 6 active ingredients in one sachet.
Just a powder in his usual bowl.
Many supplements focus on one thing, like joints.
This one has 6 active ingredients in one sachet.
Comment
Message 8
What our customers say 🐾
"Dr Lee recommended this to my poodle. Since then, her coat is a lot better. Her skin condition has also improved a lot."
Vanessa L., verified buyer, Sep 2026
"Dr Lee recommended this.. very good for my BaoBeii, she have joint issue previously, but now she can run&jump everywhere after this treatment"
Janice L., Aug 2026
Every dog is different.
"Dr Lee recommended this to my poodle. Since then, her coat is a lot better. Her skin condition has also improved a lot."
Vanessa L., verified buyer, Sep 2026
"Dr Lee recommended this.. very good for my BaoBeii, she have joint issue previously, but now she can run&jump everywhere after this treatment"
Janice L., Aug 2026
Every dog is different.
Comment
Message 9
Right now: buy 2 boxes, get 1 free 🐾
🐾 3 boxes: RM346 (RM115.33 a box)
🐾 1 box: RM178
🐾 5 boxes + 1 free DMG 30 ml: RM534 (RM106.80 a box)
🐾 8 boxes + 2 free DMG 30 ml: RM692 (RM86.50 a box)
Not right for your dog: ask for a return within 14 days (up to 3 sachets used).
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
🐾 3 boxes: RM346 (RM115.33 a box)
🐾 1 box: RM178
🐾 5 boxes + 1 free DMG 30 ml: RM534 (RM106.80 a box)
🐾 8 boxes + 2 free DMG 30 ml: RM692 (RM86.50 a box)
Not right for your dog: ask for a return within 14 days (up to 3 sachets used).
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Comment
Message 10
Our team will confirm the total with delivery, and how to pay, here 😊
May I know which bundle, your dog's weight and your delivery area?
Just reply like this: 3 boxes, 12 kg, Petaling Jaya
May I know which bundle, your dog's weight and your delivery area?
Just reply like this: 3 boxes, 12 kg, Petaling Jaya
Comment
If they ask
Sent only when the customer asks.
How much do I give? How many sachets a day?
It goes by your dog's weight (it's printed on the box too):
• Under 7 kg: ½ sachet a day
• 7 to under 15 kg: 1 sachet a day
• 15 to under 25 kg: 2 sachets a day
• 25 kg and above: 3 sachets a day
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
• Under 7 kg: ½ sachet a day
• 7 to under 15 kg: 1 sachet a day
• 15 to under 25 kg: 2 sachets a day
• 25 kg and above: 3 sachets a day
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
How long does one box last?
One box has 15 sachets. It depends on your dog's weight:
• Under 7 kg: about 30 days
• 7 to under 15 kg: 15 days
• 15 to under 25 kg: about 7 days
• 25 kg and above: 5 days
• Under 7 kg: about 30 days
• 7 to under 15 kg: 15 days
• 15 to under 25 kg: about 7 days
• 25 kg and above: 5 days
Is it halal? Got pork?
FurDoc isn't halal-certified.
It contains no pork.
It contains no pork.
My dog is younger than 7, can take or not?
Senior Support 7+ is made for dogs 7 and older.
For a younger dog, please ask your vet first.
For a younger dog, please ask your vet first.
Got sugar inside?
Yes. The first ingredient on the box is dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
If your pet needs to watch sugar, please ask your vet first.
My pet is diabetic / has diabetes.
The first ingredient on the box is dextrose, which is a sugar.
So please ask your vet first.
Someone from our team will reply you here.
So please ask your vet first.
Someone from our team will reply you here.
Is it medicine? Can it cure my pet?
No. It isn't a medicine, and we don't promise results.
Every dog is different.
If something worries you, talk to your vet.
Every dog is different.
If something worries you, talk to your vet.
How long until I see a difference? Sure can work?
We can't promise results or how soon.
It isn't a medicine, and every dog is different.
If something worries you, talk to your vet.
It isn't a medicine, and every dog is different.
If something worries you, talk to your vet.
What if my dog won't eat it? Can mix with kibble?
We can't promise that.
Every dog has favourite foods and foods he ignores.
Start by stirring it into a food your dog already loves, at the same mealtime each day.
You can stir it into wet or dry food, kibble included.
Still won't eat? You can ask for a return within 14 days of receiving it, up to 3 sachets used.
Every dog has favourite foods and foods he ignores.
Start by stirring it into a food your dog already loves, at the same mealtime each day.
You can stir it into wet or dry food, kibble included.
Still won't eat? You can ask for a return within 14 days of receiving it, up to 3 sachets used.
My pet is pregnant / on medicine / has a health problem.
Thanks for telling us.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
Is it safe? Got side effect? Can take with his other supplement or medicine?
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
My dog is sick / drinking more / limping / not eating / vomiting.
Sorry to hear that.
Please take him to your vet.
If it looks urgent, please go to the nearest vet clinic now.
Our team has your message too.
Please take him to your vet.
If it looks urgent, please go to the nearest vet clinic now.
Our team has your message too.
I have a dog and a cat. Can they share?
Senior Support 7+ is for dogs, and Golden Years 7+ is for cats.
They're sold separately, one for each.
If you have both, just tell us and we'll arrange both for you.
They're sold separately, one for each.
If you have both, just tell us and we'll arrange both for you.
Full ingredients? Anything else inside?
Full ingredients, as printed on the box:
Dextrose Anhydrous, Isomalt, Curcumin Juice Powder, Fish Oil DHA (500mg), Beta Glucan (100mg), Green Tea Extract (40mg), Astaxanthin (25mg), Maxicuma Curcumin (8mg), Blueberry Extract (5mg)
Dextrose Anhydrous, Isomalt, Curcumin Juice Powder, Fish Oil DHA (500mg), Beta Glucan (100mg), Green Tea Extract (40mg), Astaxanthin (25mg), Maxicuma Curcumin (8mg), Blueberry Extract (5mg)
What is DMG?
DMG 30 ml is a free bottle of FurDoc's DMG drops.
It comes free with the 5-box and 8-box bundles.
Our team can tell you more about it here.
It comes free with the 5-box and 8-box bundles.
Our team can tell you more about it here.
Delivery how long? Got shipping fee? Send to Sabah/Sarawak?
Our team will confirm delivery to your area, the time and the cost here, before you pay.
How to pay? Can COD?
Our team will confirm the total and send you the payment details here.
Can return? How to return?
Message us here within 14 days of receiving your box to ask for a return, as long as no more than 3 sachets are used.
Please ask before sending anything back.
You'll need proof of purchase, and return postage is on you.
Approved refunds go back to your original payment method in 7 to 14 business days.
Please ask before sending anything back.
You'll need proof of purchase, and return postage is on you.
Approved refunds go back to your original payment method in 7 to 14 business days.
Who makes it? Made where?
It's made by Meita Food Industries in Batu Caves, Selangor, for FurDoc Healthcare in Kuala Lumpur.
Both names are printed on the box.
Both names are printed on the box.
Vet made this? Vet recommend? Who is the doctor?
The box says "Veterinarian Formulated Supplement".
For advice about your own dog, please ask your vet.
Our team will answer anything else here.
For advice about your own dog, please ask your vet.
Our team will answer anything else here.
So expensive. Got discount?
The lowest price per box is in the bundles:
• 3 boxes: RM115.33 a box
• 5 boxes + 1 free DMG 30 ml: RM106.80 a box
• 8 boxes + 2 free DMG 30 ml: RM86.50 a box
• 3 boxes: RM115.33 a box
• 5 boxes + 1 free DMG 30 ml: RM106.80 a box
• 8 boxes + 2 free DMG 30 ml: RM86.50 a box
Hi FurDoc, here is a video of my dog at mealtime. (site button)
Thank you for the video! 😊
With your OK, we'll show it on our website word for word, with your first name and your dog's name.
Just reply OK if that's fine with you.
With your OK, we'll show it on our website word for word, with your first name and your dog's name.
Just reply OK if that's fine with you.
Want to talk to a person.
Sure, someone from our team will reply you here.
STOP / don't message me
Okay, we won't send you any more messages.
You can still message us here any time.
You can still message us here any time.
Where is my order?
Our team will check your order and reply you here.
Please don't send card or bank details in this chat.
Please don't send card or bank details in this chat.
First message names no pet ("Hi FurDoc!" from the site's contact button)
Hi, thanks for messaging FurDoc 🐾
Is this for your dog or your cat?
Is this for your dog or your cat?
Team reply: she replied with bundle, weight and area (send before quoting the total)
Thanks! Before we confirm: is your dog pregnant, on any medicine, or does he have a medical condition such as diabetes?
Anything the replies above do not cover
Thanks for your message.
Someone from our team will reply you here.
Someone from our team will reply you here.
Comment
If there is no reply
About 20 hours after the first messages, only if she has not replied (inside WhatsApp's 24-hour window)
Hi, FurDoc team here 🐾
This short guide might help, it's about the signs owners notice first after age 7:
https://myfurdoc.com/pages/guide-dog-1
Any question, just reply here.
This short guide might help, it's about the signs owners notice first after age 7:
https://myfurdoc.com/pages/guide-dog-1
Any question, just reply here.
Day 3 after the first messages, only if still no reply AND she has opted in to FurDoc promo messages; outside the 24-hour window it needs an approved WhatsApp template
Hi again from FurDoc 🐾
The promo is still on: buy 2 boxes, get 1 free (3 boxes RM346).
To order, just reply with the bundle, your dog's weight and your area.
This is our last reminder. Reply STOP if you don't want messages from us.
The promo is still on: buy 2 boxes, get 1 free (3 boxes RM346).
To order, just reply with the bundle, your dog's weight and your area.
This is our last reminder. Reply STOP if you don't want messages from us.
Comment
顾客
你好 FurDoc，我想了解狗狗的 Senior Support 7+。Message 1
你好！我们是 FurDoc 团队 🐾
谢谢你联系我们。
你家毛孩过了 7 岁，上楼梯慢了的话，可以看看下面 👇
谢谢你联系我们。
你家毛孩过了 7 岁，上楼梯慢了的话，可以看看下面 👇
Comment
Message 2
FurDoc 是一位兽医创立的：Lee Wai Wai 医生 🩺
她是兽医，和宠物打交道超过 20 年。
她也教宠物急救。
她是兽医，和宠物打交道超过 20 年。
她也教宠物急救。
Comment
Message 3
这是 Senior Support 7+，拌进它平时饭里的营养粉。
✅ 专为老年狗狗配制，支持关节健康、活动能力和整体健康。
✅ 专为老年狗狗配制，支持关节健康、活动能力和整体健康。
Comment
Message 4
撕开、倒进去、拌一拌，开饭时大概 10 秒。
Comment
Message 5
它主要是帮狗狗：
✅ 关节舒服、走动灵活
✅ 健康有活力
✅ 强效抗氧化保护
每只狗狗都不一样。
✅ 关节舒服、走动灵活
✅ 健康有活力
✅ 强效抗氧化保护
每只狗狗都不一样。
Comment
Message 6
每包 6 种活性成分。
每种的分量都印在盒子上。
盒子上的完整成分，第一样是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
每种的分量都印在盒子上。
盒子上的完整成分，第一样是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
Comment
Message 7
跟药丸、零食、油都不一样，
它是拌进平时饭碗的粉。
很多宠物补充品只针对一样，例如关节。
这一包里面就有 6 种活性成分。
它是拌进平时饭碗的粉。
很多宠物补充品只针对一样，例如关节。
这一包里面就有 6 种活性成分。
Comment
Message 8
顾客怎么说 🐾（英文原文）
"Dr Lee recommended this to my poodle. Since then, her coat is a lot better. Her skin condition has also improved a lot."
Vanessa L.，已购买顾客，2026年9月
"Dr Lee recommended this.. very good for my BaoBeii, she have joint issue previously, but now she can run&jump everywhere after this treatment"
Janice L.，2026年8月
每只狗狗都不一样。
"Dr Lee recommended this to my poodle. Since then, her coat is a lot better. Her skin condition has also improved a lot."
Vanessa L.，已购买顾客，2026年9月
"Dr Lee recommended this.. very good for my BaoBeii, she have joint issue previously, but now she can run&jump everywhere after this treatment"
Janice L.，2026年8月
每只狗狗都不一样。
Comment
Message 9
现在有优惠：买 2 盒送 1 盒 🐾
🐾 3 盒：RM346（每盒 RM115.33）
🐾 1 盒：RM178
🐾 5 盒 + 送 1 瓶 DMG 30ml：RM534（每盒 RM106.80）
🐾 8 盒 + 送 2 瓶 DMG 30ml：RM692（每盒 RM86.50）
不适合你的狗狗的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
🐾 3 盒：RM346（每盒 RM115.33）
🐾 1 盒：RM178
🐾 5 盒 + 送 1 瓶 DMG 30ml：RM534（每盒 RM106.80）
🐾 8 盒 + 送 2 瓶 DMG 30ml：RM692（每盒 RM86.50）
不适合你的狗狗的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
Comment
Message 10
总共多少（包括运费）和怎样付款，我们的团队会在这里跟你确认 😊
可以告诉我们你要哪个配套、狗狗几公斤，还有送货地区吗？
直接这样回复就可以：3 盒，12 公斤，Petaling Jaya
可以告诉我们你要哪个配套、狗狗几公斤，还有送货地区吗？
直接这样回复就可以：3 盒，12 公斤，Petaling Jaya
Comment
如果顾客问
顾客问到的时候才回复。
一天要喂多少？几包？
按狗狗的体重来喂（盒子上也有印）：
• 7 公斤以下：每天半包
• 7 至 15 公斤以下：每天 1 包
• 15 至 25 公斤以下：每天 2 包
• 25 公斤或以上：每天 3 包
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
• 7 公斤以下：每天半包
• 7 至 15 公斤以下：每天 1 包
• 15 至 25 公斤以下：每天 2 包
• 25 公斤或以上：每天 3 包
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
一盒可以用多久？
一盒 15 包，要看狗狗的体重：
• 7 公斤以下：大约 30 天
• 7 至 15 公斤以下：15 天
• 15 至 25 公斤以下：大约 7 天
• 25 公斤或以上：5 天
• 7 公斤以下：大约 30 天
• 7 至 15 公斤以下：15 天
• 15 至 25 公斤以下：大约 7 天
• 25 公斤或以上：5 天
是清真的吗？有猪肉吗？
FurDoc 没有清真认证。
它不含猪肉。
它不含猪肉。
我的狗狗还不到 7 岁，可以吃吗？
Senior Support 7+ 是为 7 岁或以上的狗狗而做的。
年纪较小的狗狗，请先问问兽医。
年纪较小的狗狗，请先问问兽医。
里面有糖吗？
有的。盒子上的第一样成分是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
如果你的宠物要控制糖分，请先问问兽医。
我的宠物有糖尿病。
盒子上的第一样成分是无水葡萄糖，是一种糖。
所以请先问问兽医。
我们的同事会在这里回复你。
所以请先问问兽医。
我们的同事会在这里回复你。
这是药吗？可以医好吗？
不是哦。它不是药，我们也不承诺效果。
每只狗狗都不一样。
如果有什么让你担心，请跟兽医谈谈。
每只狗狗都不一样。
如果有什么让你担心，请跟兽医谈谈。
多久会看到效果？一定有效吗？
效果和时间我们没办法保证。
它不是药，每只狗狗都不一样。
如果有什么让你担心，请跟兽医谈谈。
它不是药，每只狗狗都不一样。
如果有什么让你担心，请跟兽医谈谈。
狗狗不肯吃怎么办？可以拌干粮吗？
这个我们不敢保证。
每只狗狗都有最爱吃的，也有不理的。
先拌进它本来就爱吃的食物里，每天同一个吃饭时间喂。
湿粮、干粮都可以拌，颗粒粮也可以。
还是不吃的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
每只狗狗都有最爱吃的，也有不理的。
先拌进它本来就爱吃的食物里，每天同一个吃饭时间喂。
湿粮、干粮都可以拌，颗粒粮也可以。
还是不吃的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
我的宠物怀孕 / 在吃药 / 有健康问题。
谢谢你告诉我们。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
安全吗？有副作用吗？可以跟其他补充品或药一起吃吗？
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
我的狗狗生病了 / 喝很多水 / 一拐一拐 / 不吃东西 / 呕吐。
听到这样很抱歉。
请带它去看兽医。
如果看起来很紧急，请马上去最近的兽医诊所。
我们的团队也收到你的讯息了。
请带它去看兽医。
如果看起来很紧急，请马上去最近的兽医诊所。
我们的团队也收到你的讯息了。
我有狗也有猫，可以一起吃吗？
Senior Support 7+ 是给狗狗的，Golden Years 7+ 是给猫咪的。
两款是分开卖的，一种宠物一款。
两种都有的话，跟我们说，我们帮你一起安排。
两款是分开卖的，一种宠物一款。
两种都有的话，跟我们说，我们帮你一起安排。
全部成分是什么？还有其他东西吗？
盒子上印的全部成分：
无水葡萄糖、异麦芽酮糖醇、姜黄素汁粉、鱼油 DHA（500 毫克）、β-葡聚糖（100 毫克）、绿茶提取物（40 毫克）、虾青素（25 毫克）、Maxicuma 姜黄素（8 毫克）、蓝莓提取物（5 毫克）
无水葡萄糖、异麦芽酮糖醇、姜黄素汁粉、鱼油 DHA（500 毫克）、β-葡聚糖（100 毫克）、绿茶提取物（40 毫克）、虾青素（25 毫克）、Maxicuma 姜黄素（8 毫克）、蓝莓提取物（5 毫克）
DMG 是什么？
DMG 30ml 是免费送的一瓶 FurDoc DMG 滴剂。
买 5 盒和 8 盒的配套就有送。
我们的团队可以在这里跟你说多一点。
买 5 盒和 8 盒的配套就有送。
我们的团队可以在这里跟你说多一点。
寄到要多久？有运费吗？可以寄东马吗？
能不能送到你那边、要多久、运费多少，我们的团队会在你付款之前在这里跟你确认。
怎么付款？可以货到付款吗？
我们的团队会在这里跟你确认总数，再把付款资料发给你。
可以退货吗？怎么退？
收货后 14 天内在这里跟我们说要退货，只要用掉的不超过 3 包就可以。
寄回之前请先问我们。
要有购买凭证，退货运费由你负责。
批准的退款会在 7 至 14 个工作天内退回你原本的付款方式。
寄回之前请先问我们。
要有购买凭证，退货运费由你负责。
批准的退款会在 7 至 14 个工作天内退回你原本的付款方式。
是谁做的？哪里制造的？
是雪兰莪 Batu Caves 的 Meita Food Industries 做的，吉隆坡的 FurDoc Healthcare 负责卖。
两个名字都印在盒子上。
两个名字都印在盒子上。
是兽医做的吗？兽医推荐的吗？
盒子上写着「由兽医配制的营养补充品」。
关于你家狗狗的情况，请问你的兽医。
其他问题，我们的团队会在这里回答你。
关于你家狗狗的情况，请问你的兽医。
其他问题，我们的团队会在这里回答你。
好贵，有折扣吗？
买配套，每盒比较便宜：
• 3 盒：每盒 RM115.33
• 5 盒 + 送 1 瓶 DMG 30ml：每盒 RM106.80
• 8 盒 + 送 2 瓶 DMG 30ml：每盒 RM86.50
• 3 盒：每盒 RM115.33
• 5 盒 + 送 1 瓶 DMG 30ml：每盒 RM106.80
• 8 盒 + 送 2 瓶 DMG 30ml：每盒 RM86.50
你好 FurDoc，这是我家狗狗吃饭时的视频。（网站按钮）
谢谢你的视频！😊
你同意的话，我们会把它原原本本放上网站，附上你的名字和狗狗的名字。
可以的话，回复 OK 就好。
你同意的话，我们会把它原原本本放上网站，附上你的名字和狗狗的名字。
可以的话，回复 OK 就好。
我想跟真人聊。
好的，我们的同事会在这里回复你。
STOP / 不要再发信息给我
好的，我们不会再发信息给你。
你有需要的话，随时可以在这里留言。
你有需要的话，随时可以在这里留言。
我的订单到哪里了？
我们的团队会查一查你的订单，再在这里回复你。
请不要在这里发卡号或银行资料。
请不要在这里发卡号或银行资料。
第一条讯息没说是哪种宠物（网站联系按钮的「你好 FurDoc！」）
你好！谢谢你联系 FurDoc 🐾
是给狗狗还是猫咪的呢？
是给狗狗还是猫咪的呢？
团队回复：她已回复配套、体重和地区（报总数之前发）
谢谢！确认之前想问一下：狗狗有没有怀孕、正在吃药，或者有什么健康问题，例如糖尿病？
以上回复没有涵盖的任何讯息
谢谢你的讯息。
我们的同事会在这里回复你。
我们的同事会在这里回复你。
Comment
如果没有回复
发完约 20 小时后，只在她还没回复时发（在 WhatsApp 24 小时内）
你好，这里是 FurDoc 团队 🐾
这篇短短的指南可能对你有帮助，讲 7 岁以后主人最先注意到的迹象：
https://myfurdoc.com/pages/zh-guide-dog-1
有问题的话，直接在这里回复就可以。
这篇短短的指南可能对你有帮助，讲 7 岁以后主人最先注意到的迹象：
https://myfurdoc.com/pages/zh-guide-dog-1
有问题的话，直接在这里回复就可以。
第 3 天，只在还没回复时发；超过 24 小时需要已批准的 WhatsApp 模板
你好，又是 FurDoc 🐾
优惠还在：买 2 盒送 1 盒（3 盒 RM346）。
要下单的话，直接回复配套、狗狗几公斤和你的地区就可以。
这是最后一次提醒。不想收到我们的信息，回复 STOP 就好。
优惠还在：买 2 盒送 1 盒（3 盒 RM346）。
要下单的话，直接回复配套、狗狗几公斤和你的地区就可以。
这是最后一次提醒。不想收到我们的信息，回复 STOP 就好。
Comment
Customer
Hi FurDoc, I'd like to know about Golden Years 7+ for my cat.Message 1
Hi, FurDoc team here 🐾 Thanks for messaging us.
Once your fur baby is over 7 years old, she may look at the sofa for a moment before she jumps.
Here's what we made for cats aged 7 and older 👇
Once your fur baby is over 7 years old, she may look at the sofa for a moment before she jumps.
Here's what we made for cats aged 7 and older 👇
Comment
Message 2
A vet started FurDoc: Dr Lee Wai Wai 🩺
She's a veterinarian.
She has worked with pets for more than 20 years and teaches pet first aid.
She's a veterinarian.
She has worked with pets for more than 20 years and teaches pet first aid.
Comment
Message 3
Golden Years 7+: a small daily powder you stir into her usual food.
✅ Specially formulated to support joint health, mobility & overall wellness in senior cats.
✅ Specially formulated to support joint health, mobility & overall wellness in senior cats.
Comment
Message 4
Tear, pour, stir: about 10 seconds at mealtime.
Comment
Message 5
Joint Comfort: helps keep your cat moving and jumping comfortably.
Every cat is different.
Every cat is different.
Comment
Message 6
6 active ingredients in every sachet.
The amount of each is printed on the box.
The full list on the box starts with dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
The amount of each is printed on the box.
The full list on the box starts with dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
Comment
Message 7
Not a pill to hide, a chew or an oil.
Just a powder in her usual bowl.
Many supplements focus on one thing, like joints.
This one has 6 active ingredients in one sachet.
Just a powder in her usual bowl.
Many supplements focus on one thing, like joints.
This one has 6 active ingredients in one sachet.
Comment
Message 8
Right now: buy 2 boxes, get 1 free 🐾
🐾 3 boxes: RM346 (RM115.33 a box)
🐾 1 box: RM178
🐾 5 boxes + 1 free DMG 30 ml: RM534 (RM106.80 a box)
🐾 8 boxes + 2 free DMG 30 ml: RM692 (RM86.50 a box)
Not right for your cat: ask for a return within 14 days (up to 3 sachets used).
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
🐾 3 boxes: RM346 (RM115.33 a box)
🐾 1 box: RM178
🐾 5 boxes + 1 free DMG 30 ml: RM534 (RM106.80 a box)
🐾 8 boxes + 2 free DMG 30 ml: RM692 (RM86.50 a box)
Not right for your cat: ask for a return within 14 days (up to 3 sachets used).
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Comment
Message 9
Our team will confirm the total with delivery, and how to pay, here 😊
May I know which bundle, your cat's weight and your delivery area?
Just reply like this: 3 boxes, 4 kg, Kepong
May I know which bundle, your cat's weight and your delivery area?
Just reply like this: 3 boxes, 4 kg, Kepong
Comment
If they ask
Sent only when the customer asks.
How much do I give? How many sachets a day?
It goes by your cat's weight (it's printed on the box too):
• Under 5 kg: ½ sachet a day
• 5 to under 10 kg: 1 sachet a day
• 10 kg and above: 2 sachets a day
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
• Under 5 kg: ½ sachet a day
• 5 to under 10 kg: 1 sachet a day
• 10 kg and above: 2 sachets a day
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
How long does one box last?
One box has 15 sachets. It depends on your cat's weight:
• Under 5 kg: about 30 days
• 5 to under 10 kg: 15 days
• 10 kg and above: about 7 days
• Under 5 kg: about 30 days
• 5 to under 10 kg: 15 days
• 10 kg and above: about 7 days
Is it halal? Got pork?
FurDoc isn't halal-certified.
It contains no pork.
It contains no pork.
My cat is younger than 7, can take or not?
Golden Years 7+ is made for cats 7 and older.
For a younger cat, please ask your vet first.
For a younger cat, please ask your vet first.
Got sugar inside?
Yes. The first ingredient on the box is dextrose, which is a sugar.
If your pet needs to watch sugar, please ask your vet first.
If your pet needs to watch sugar, please ask your vet first.
My pet is diabetic / has diabetes.
The first ingredient on the box is dextrose, which is a sugar.
So please ask your vet first.
Someone from our team will reply you here.
So please ask your vet first.
Someone from our team will reply you here.
Is it medicine? Can it cure my pet?
No. It isn't a medicine, and we don't promise results.
Every cat is different.
If something worries you, talk to your vet.
Every cat is different.
If something worries you, talk to your vet.
How long until I see a difference? Sure can work?
We can't promise results or how soon.
It isn't a medicine, and every cat is different.
If something worries you, talk to your vet.
It isn't a medicine, and every cat is different.
If something worries you, talk to your vet.
What if my cat won't eat it? Can mix with kibble?
We can't promise that.
Cats have their own opinions.
Start by stirring it into a food your cat already loves, at the same mealtime each day.
You can stir it into her usual wet or dry food.
Still won't eat? You can ask for a return within 14 days of receiving it, up to 3 sachets used.
Cats have their own opinions.
Start by stirring it into a food your cat already loves, at the same mealtime each day.
You can stir it into her usual wet or dry food.
Still won't eat? You can ask for a return within 14 days of receiving it, up to 3 sachets used.
My pet is pregnant / on medicine / has a health problem.
Thanks for telling us.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
Is it safe? Got side effect? Can take with his other supplement or medicine?
It isn't a medicine, and we don't promise results.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
If your pet is pregnant, on medication, or has a medical condition, consult your vet before use.
Someone from our team will reply you here.
My cat is sick / drinking more / limping / not eating / vomiting.
Sorry to hear that.
Please take her to your vet.
If it looks urgent, please go to the nearest vet clinic now.
Our team has your message too.
Please take her to your vet.
If it looks urgent, please go to the nearest vet clinic now.
Our team has your message too.
I have a dog and a cat. Can they share?
Golden Years 7+ is for cats, and Senior Support 7+ is for dogs.
They're sold separately, one for each.
If you have both, just tell us and we'll arrange both for you.
They're sold separately, one for each.
If you have both, just tell us and we'll arrange both for you.
Full ingredients? Anything else inside?
Full ingredients, as printed on the box:
Dextrose Anhydrous, Isomalt, Curcumin Juice Powder, Fish Oil DHA (500mg), Beta Glucan (100mg), Green Tea Extract (40mg), Astaxanthin (25mg), Maxicuma Curcumin (8mg), Blueberry Extract (5mg)
Dextrose Anhydrous, Isomalt, Curcumin Juice Powder, Fish Oil DHA (500mg), Beta Glucan (100mg), Green Tea Extract (40mg), Astaxanthin (25mg), Maxicuma Curcumin (8mg), Blueberry Extract (5mg)
What is DMG?
DMG 30 ml is a free bottle of FurDoc's DMG drops.
It comes free with the 5-box and 8-box bundles.
Our team can tell you more about it here.
It comes free with the 5-box and 8-box bundles.
Our team can tell you more about it here.
Delivery how long? Got shipping fee? Send to Sabah/Sarawak?
Our team will confirm delivery to your area, the time and the cost here, before you pay.
How to pay? Can COD?
Our team will confirm the total and send you the payment details here.
Can return? How to return?
Message us here within 14 days of receiving your box to ask for a return, as long as no more than 3 sachets are used.
Please ask before sending anything back.
You'll need proof of purchase, and return postage is on you.
Approved refunds go back to your original payment method in 7 to 14 business days.
Please ask before sending anything back.
You'll need proof of purchase, and return postage is on you.
Approved refunds go back to your original payment method in 7 to 14 business days.
Who makes it? Made where?
It's made by Meita Food Industries in Batu Caves, Selangor, for FurDoc Healthcare in Kuala Lumpur.
Both names are printed on the box.
Both names are printed on the box.
Vet made this? Vet recommend? Who is the doctor?
The box says "Veterinarian Formulated Supplement".
For advice about your own cat, please ask your vet.
Our team will answer anything else here.
For advice about your own cat, please ask your vet.
Our team will answer anything else here.
So expensive. Got discount?
The lowest price per box is in the bundles:
• 3 boxes: RM115.33 a box
• 5 boxes + 1 free DMG 30 ml: RM106.80 a box
• 8 boxes + 2 free DMG 30 ml: RM86.50 a box
• 3 boxes: RM115.33 a box
• 5 boxes + 1 free DMG 30 ml: RM106.80 a box
• 8 boxes + 2 free DMG 30 ml: RM86.50 a box
Hi FurDoc, here is a video of my cat at mealtime. (site button)
Thank you for the video! 😊
With your OK, we'll show it on our website word for word, with your first name and your cat's name.
Just reply OK if that's fine with you.
With your OK, we'll show it on our website word for word, with your first name and your cat's name.
Just reply OK if that's fine with you.
Want to talk to a person.
Sure, someone from our team will reply you here.
STOP / don't message me
Okay, we won't send you any more messages.
You can still message us here any time.
You can still message us here any time.
Where is my order?
Our team will check your order and reply you here.
Please don't send card or bank details in this chat.
Please don't send card or bank details in this chat.
First message names no pet ("Hi FurDoc!" from the site's contact button)
Hi, thanks for messaging FurDoc 🐾
Is this for your dog or your cat?
Is this for your dog or your cat?
Team reply: she replied with bundle, weight and area (send before quoting the total)
Thanks! Before we confirm: is your cat pregnant, on any medicine, or does she have a medical condition such as diabetes?
Anything the replies above do not cover
Thanks for your message.
Someone from our team will reply you here.
Someone from our team will reply you here.
Comment
If there is no reply
About 20 hours after the first messages, only if she has not replied (inside WhatsApp's 24-hour window)
Hi, FurDoc team here 🐾
This short guide might help, it's about the signs owners notice first after age 7:
https://myfurdoc.com/pages/guide-cat-1
Any question, just reply here.
This short guide might help, it's about the signs owners notice first after age 7:
https://myfurdoc.com/pages/guide-cat-1
Any question, just reply here.
Day 3 after the first messages, only if still no reply AND she has opted in to FurDoc promo messages; outside the 24-hour window it needs an approved WhatsApp template
Hi again from FurDoc 🐾
The promo is still on: buy 2 boxes, get 1 free (3 boxes RM346).
To order, just reply with the bundle, your cat's weight and your area.
This is our last reminder. Reply STOP if you don't want messages from us.
The promo is still on: buy 2 boxes, get 1 free (3 boxes RM346).
To order, just reply with the bundle, your cat's weight and your area.
This is our last reminder. Reply STOP if you don't want messages from us.
Comment
顾客
你好 FurDoc，我想了解猫咪的 Golden Years 7+。Message 1
你好！我们是 FurDoc 团队 🐾
谢谢你联系我们。
你家毛孩过了 7 岁，跳沙发前会先停一下的话，可以看看下面 👇
谢谢你联系我们。
你家毛孩过了 7 岁，跳沙发前会先停一下的话，可以看看下面 👇
Comment
Message 2
FurDoc 是一位兽医创立的：Lee Wai Wai 医生 🩺
她是兽医，和宠物打交道超过 20 年。
她也教宠物急救。
她是兽医，和宠物打交道超过 20 年。
她也教宠物急救。
Comment
Message 3
这是 Golden Years 7+，拌进它平时饭里的营养粉。
✅ 专为老年猫咪配制，支持关节健康、活动能力和整体健康。
✅ 专为老年猫咪配制，支持关节健康、活动能力和整体健康。
Comment
Message 4
撕开、倒进去、拌一拌，开饭时大概 10 秒。
Comment
Message 5
它主要是帮猫咪关节舒服，走动、跳上跳下都舒服。
每只猫咪都不一样。
每只猫咪都不一样。
Comment
Message 6
每包 6 种活性成分。
每种的分量都印在盒子上。
盒子上的完整成分，第一样是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
每种的分量都印在盒子上。
盒子上的完整成分，第一样是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
Comment
Message 7
跟药丸、零食、油都不一样，
它是拌进平时饭碗的粉。
很多宠物补充品只针对一样，例如关节。
这一包里面就有 6 种活性成分。
它是拌进平时饭碗的粉。
很多宠物补充品只针对一样，例如关节。
这一包里面就有 6 种活性成分。
Comment
Message 8
现在有优惠：买 2 盒送 1 盒 🐾
🐾 3 盒：RM346（每盒 RM115.33）
🐾 1 盒：RM178
🐾 5 盒 + 送 1 瓶 DMG 30ml：RM534（每盒 RM106.80）
🐾 8 盒 + 送 2 瓶 DMG 30ml：RM692（每盒 RM86.50）
不适合你的猫咪的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
🐾 3 盒：RM346（每盒 RM115.33）
🐾 1 盒：RM178
🐾 5 盒 + 送 1 瓶 DMG 30ml：RM534（每盒 RM106.80）
🐾 8 盒 + 送 2 瓶 DMG 30ml：RM692（每盒 RM86.50）
不适合你的猫咪的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
Comment
Message 9
总共多少（包括运费）和怎样付款，我们的团队会在这里跟你确认 😊
可以告诉我们你要哪个配套、猫咪几公斤，还有送货地区吗？
直接这样回复就可以：3 盒，4 公斤，Kepong
可以告诉我们你要哪个配套、猫咪几公斤，还有送货地区吗？
直接这样回复就可以：3 盒，4 公斤，Kepong
Comment
如果顾客问
顾客问到的时候才回复。
一天要喂多少？几包？
按猫咪的体重来喂（盒子上也有印）：
• 5 公斤以下：每天半包
• 5 至 10 公斤以下：每天 1 包
• 10 公斤或以上：每天 2 包
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
• 5 公斤以下：每天半包
• 5 至 10 公斤以下：每天 1 包
• 10 公斤或以上：每天 2 包
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
一盒可以用多久？
一盒 15 包，要看猫咪的体重：
• 5 公斤以下：大约 30 天
• 5 至 10 公斤以下：15 天
• 10 公斤或以上：大约 7 天
• 5 公斤以下：大约 30 天
• 5 至 10 公斤以下：15 天
• 10 公斤或以上：大约 7 天
是清真的吗？有猪肉吗？
FurDoc 没有清真认证。
它不含猪肉。
它不含猪肉。
我的猫咪还不到 7 岁，可以吃吗？
Golden Years 7+ 是为 7 岁或以上的猫咪而做的。
年纪较小的猫咪，请先问问兽医。
年纪较小的猫咪，请先问问兽医。
里面有糖吗？
有的。盒子上的第一样成分是无水葡萄糖，是一种糖。
如果你的宠物要控制糖分，请先问问兽医。
如果你的宠物要控制糖分，请先问问兽医。
我的宠物有糖尿病。
盒子上的第一样成分是无水葡萄糖，是一种糖。
所以请先问问兽医。
我们的同事会在这里回复你。
所以请先问问兽医。
我们的同事会在这里回复你。
这是药吗？可以医好吗？
不是哦。它不是药，我们也不承诺效果。
每只猫咪都不一样。
如果有什么让你担心，请跟兽医谈谈。
每只猫咪都不一样。
如果有什么让你担心，请跟兽医谈谈。
多久会看到效果？一定有效吗？
效果和时间我们没办法保证。
它不是药，每只猫咪都不一样。
如果有什么让你担心，请跟兽医谈谈。
它不是药，每只猫咪都不一样。
如果有什么让你担心，请跟兽医谈谈。
猫咪不肯吃怎么办？可以拌干粮吗？
这个我们不敢保证。
猫咪很有自己的主见。
先拌进它本来就爱吃的食物里，每天同一个吃饭时间喂。
湿粮、干粮都可以拌。
还是不吃的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
猫咪很有自己的主见。
先拌进它本来就爱吃的食物里，每天同一个吃饭时间喂。
湿粮、干粮都可以拌。
还是不吃的话，收货后 14 天内可以申请退货（用掉不超过 3 包）。
我的宠物怀孕 / 在吃药 / 有健康问题。
谢谢你告诉我们。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
安全吗？有副作用吗？可以跟其他补充品或药一起吃吗？
它不是药，我们也不承诺效果。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
如果你的宠物怀孕、正在吃药或有健康问题，用之前请先问兽医。
我们的同事会在这里回复你。
我的猫咪生病了 / 喝很多水 / 一拐一拐 / 不吃东西 / 呕吐。
听到这样很抱歉。
请带它去看兽医。
如果看起来很紧急，请马上去最近的兽医诊所。
我们的团队也收到你的讯息了。
请带它去看兽医。
如果看起来很紧急，请马上去最近的兽医诊所。
我们的团队也收到你的讯息了。
我有狗也有猫，可以一起吃吗？
Golden Years 7+ 是给猫咪的，Senior Support 7+ 是给狗狗的。
两款是分开卖的，一种宠物一款。
两种都有的话，跟我们说，我们帮你一起安排。
两款是分开卖的，一种宠物一款。
两种都有的话，跟我们说，我们帮你一起安排。
全部成分是什么？还有其他东西吗？
盒子上印的全部成分：
无水葡萄糖、异麦芽酮糖醇、姜黄素汁粉、鱼油 DHA（500 毫克）、β-葡聚糖（100 毫克）、绿茶提取物（40 毫克）、虾青素（25 毫克）、Maxicuma 姜黄素（8 毫克）、蓝莓提取物（5 毫克）
无水葡萄糖、异麦芽酮糖醇、姜黄素汁粉、鱼油 DHA（500 毫克）、β-葡聚糖（100 毫克）、绿茶提取物（40 毫克）、虾青素（25 毫克）、Maxicuma 姜黄素（8 毫克）、蓝莓提取物（5 毫克）
DMG 是什么？
DMG 30ml 是免费送的一瓶 FurDoc DMG 滴剂。
买 5 盒和 8 盒的配套就有送。
我们的团队可以在这里跟你说多一点。
买 5 盒和 8 盒的配套就有送。
我们的团队可以在这里跟你说多一点。
寄到要多久？有运费吗？可以寄东马吗？
能不能送到你那边、要多久、运费多少，我们的团队会在你付款之前在这里跟你确认。
怎么付款？可以货到付款吗？
我们的团队会在这里跟你确认总数，再把付款资料发给你。
可以退货吗？怎么退？
收货后 14 天内在这里跟我们说要退货，只要用掉的不超过 3 包就可以。
寄回之前请先问我们。
要有购买凭证，退货运费由你负责。
批准的退款会在 7 至 14 个工作天内退回你原本的付款方式。
寄回之前请先问我们。
要有购买凭证，退货运费由你负责。
批准的退款会在 7 至 14 个工作天内退回你原本的付款方式。
是谁做的？哪里制造的？
是雪兰莪 Batu Caves 的 Meita Food Industries 做的，吉隆坡的 FurDoc Healthcare 负责卖。
两个名字都印在盒子上。
两个名字都印在盒子上。
是兽医做的吗？兽医推荐的吗？
盒子上写着「由兽医配制的营养补充品」。
关于你家猫咪的情况，请问你的兽医。
其他问题，我们的团队会在这里回答你。
关于你家猫咪的情况，请问你的兽医。
其他问题，我们的团队会在这里回答你。
好贵，有折扣吗？
买配套，每盒比较便宜：
• 3 盒：每盒 RM115.33
• 5 盒 + 送 1 瓶 DMG 30ml：每盒 RM106.80
• 8 盒 + 送 2 瓶 DMG 30ml：每盒 RM86.50
• 3 盒：每盒 RM115.33
• 5 盒 + 送 1 瓶 DMG 30ml：每盒 RM106.80
• 8 盒 + 送 2 瓶 DMG 30ml：每盒 RM86.50
你好 FurDoc，这是我家猫咪吃饭时的视频。（网站按钮）
谢谢你的视频！😊
你同意的话，我们会把它原原本本放上网站，附上你的名字和猫咪的名字。
可以的话，回复 OK 就好。
你同意的话，我们会把它原原本本放上网站，附上你的名字和猫咪的名字。
可以的话，回复 OK 就好。
我想跟真人聊。
好的，我们的同事会在这里回复你。
STOP / 不要再发信息给我
好的，我们不会再发信息给你。
你有需要的话，随时可以在这里留言。
你有需要的话，随时可以在这里留言。
我的订单到哪里了？
我们的团队会查一查你的订单，再在这里回复你。
请不要在这里发卡号或银行资料。
请不要在这里发卡号或银行资料。
第一条讯息没说是哪种宠物（网站联系按钮的「你好 FurDoc！」）
你好！谢谢你联系 FurDoc 🐾
是给狗狗还是猫咪的呢？
是给狗狗还是猫咪的呢？
团队回复：她已回复配套、体重和地区（报总数之前发）
谢谢！确认之前想问一下：猫咪有没有怀孕、正在吃药，或者有什么健康问题，例如糖尿病？
以上回复没有涵盖的任何讯息
谢谢你的讯息。
我们的同事会在这里回复你。
我们的同事会在这里回复你。
Comment
如果没有回复
发完约 20 小时后，只在她还没回复时发（在 WhatsApp 24 小时内）
你好，这里是 FurDoc 团队 🐾
这篇短短的指南可能对你有帮助，讲 7 岁以后主人最先注意到的迹象：
https://myfurdoc.com/pages/zh-guide-cat-1
有问题的话，直接在这里回复就可以。
这篇短短的指南可能对你有帮助，讲 7 岁以后主人最先注意到的迹象：
https://myfurdoc.com/pages/zh-guide-cat-1
有问题的话，直接在这里回复就可以。
第 3 天，只在还没回复时发；超过 24 小时需要已批准的 WhatsApp 模板
你好，又是 FurDoc 🐾
优惠还在：买 2 盒送 1 盒（3 盒 RM346）。
要下单的话，直接回复配套、猫咪几公斤和你的地区就可以。
这是最后一次提醒。不想收到我们的信息，回复 STOP 就好。
优惠还在：买 2 盒送 1 盒（3 盒 RM346）。
要下单的话，直接回复配套、猫咪几公斤和你的地区就可以。
这是最后一次提醒。不想收到我们的信息，回复 STOP 就好。